Refund Policy

Last Updated: August 2026

Welcome to DexoPacks. We are committed to providing high-quality digital products and ensuring a smooth purchasing experience. Please read this Refund Policy carefully before making a purchase.

1. Digital Products

All products sold by DexoPacks are digital downloads delivered electronically. No physical products are shipped.

Our products include, but are not limited to:

Canva Templates
WordPress Templates
Adobe Illustrator Templates
Branding Kits
Presentation Templates
Social Media Templates
UI Kits
Design Assets
Creative Bundles

Because digital products are delivered instantly, refunds are subject to the conditions outlined below.

2. Refund Eligibility

You may be eligible for a refund if:

You were charged more than once for the same order.
You accidentally purchased the same product multiple times.
Your digital files cannot be accessed due to a technical issue that we are unable to resolve.
The product you received is materially different from the product description.

Each refund request is reviewed individually.

3. Non-Refundable Purchases

Refunds are generally not available in the following situations:

You changed your mind after purchasing.
You purchased the wrong product.
You no longer need the product.
You failed to read the product description before purchasing.
You are dissatisfied with the design style or personal preference.
You do not have the required software listed on the product page.
You expected features that were not described in the product listing.

4. Commercial License

Purchasing a product grants you the license specified on the product page.

Refunds cannot be issued because of misunderstandings regarding licensing terms if those terms were clearly disclosed before purchase.

5. Technical Support

If you experience any issues downloading or accessing your files, please contact our support team before requesting a refund.

We will make every reasonable effort to resolve technical problems as quickly as possible.

6. Duplicate Orders

If you accidentally purchase the same product more than once, please contact us within 14 days of your purchase.

Once verified, the duplicate payment will be refunded using your original payment method.

7. Unauthorized Transactions

If you believe your payment was made without your authorization, please contact us immediately.

We may request additional information to verify the transaction before taking further action.

8. Refund Processing

If your refund request is approved:

Refunds will be issued to the original payment method.
Processing typically takes 5–10 business days.
Processing times may vary depending on your bank or payment provider.

9. Customer Satisfaction

Your satisfaction is important to us.

If you experience any issues with your purchase, we encourage you to contact us before initiating a payment dispute. Our team will do its best to resolve your concerns fairly and promptly.