Shipping & Digital Delivery Policy

Last Updated: August 2026

Thank you for choosing DexoPacks.

This Shipping & Digital Delivery Policy explains how your digital products are delivered after a successful purchase. Since DexoPacks exclusively sells digital products, no physical items are shipped.

1. Digital Products

DexoPacks offers professionally designed digital resources, including but not limited to:

  • Canva Templates
  • WordPress Templates
  • Adobe Illustrator Templates
  • Branding Kits
  • Social Media Templates
  • Presentation Templates
  • UI Kits
  • Mockups
  • Business Templates
  • Creative Design Bundles

All products are delivered electronically.

2. Order Processing

Orders are processed automatically after successful payment confirmation.

Most purchases are available immediately after checkout. However, some orders may require additional payment verification before delivery.

3. Digital Delivery

After your payment has been successfully processed, your purchased products will be delivered electronically through one or more of the following methods:

  • Instant download page
  • Customer account downloads
  • Download links
  • Email confirmation with download instructions
  • Secure digital delivery application integrated with our Shopify store

No physical shipment is required.

4. Delivery Time

Most digital products are delivered:

  • Immediately after successful payment.
  • Within a few minutes for automated delivery.

In rare cases involving payment verification, technical maintenance, or security reviews, delivery may take up to 24 hours.

If your order has not been delivered within this timeframe, please contact our support team.

5. Download Access

Customers are responsible for downloading and securely storing their purchased files.

Depending on the product and platform, your downloads may remain available through your customer account for future access.

We recommend downloading your files shortly after purchase and creating a backup for your records.

6. Product Compatibility

Each product page clearly states the software or platform required to use the purchased files.

Our products may be compatible with:

  • Canva
  • WordPress
  • Adobe Illustrator

Customers are responsible for ensuring they have access to the required software, subscriptions, or compatible versions before making a purchase.

7. Failed or Delayed Delivery

If you have not received your purchase, please:

  • Check your email inbox.
  • Check your spam or junk folder.
  • Verify that your payment was successfully completed.
  • Confirm that the email address used during checkout is correct.
  • Log into your customer account to view available downloads.

If you still cannot access your files, please contact our support team.

8. Technical Support

If you experience any technical issues downloading or accessing your files, our support team will make every reasonable effort to assist you.

Support may include:

  • Download troubleshooting
  • New download links (when applicable)
  • Product access verification
  • General assistance with file delivery

Please note that we do not provide software training or installation services unless explicitly stated in the product description.

9. Incorrect Customer Information

Customers are responsible for providing accurate contact information during checkout.

DexoPacks cannot be held responsible for delivery delays resulting from incorrect email addresses or incomplete customer information.

10. International Delivery

Because all products are delivered digitally, DexoPacks serves customers worldwide.

No international shipping, customs clearance, import duties, or shipping carriers are involved.

11. Shipping Costs

Since all products are delivered electronically:

  • No shipping fees apply.
  • No postage fees apply.
  • No customs duties apply.
  • No import taxes related to shipping apply.

The total amount displayed during checkout represents the purchase price, excluding any taxes that may be required under applicable laws.

12. Product Updates

Some products may receive future improvements or updates.

When lifetime updates are included with a product, eligible customers may receive access to updated versions at no additional cost.

Please refer to the product description for update eligibility.

13. Changes to This Policy

DexoPacks reserves the right to modify this Shipping & Digital Delivery Policy at any time.

Any updates become effective immediately upon publication on this page.

14. Contact Us

If you have any questions regarding this Shipping & Digital Delivery Policy or require assistance accessing your digital products, please contact us.

DexoPacks

Email: contact@dexopacks.online

Phone: +44 7367 068875